Ground Handling Services

Julius Nyerere International Airport (JNIA) on behalf of TAA management collaborate with ground handling companies (Current - Swissport, Precision Air and Air Tanzania) to provide effective and efficient ground handling services at JNIA.


The services that JNIA provides with its experienced staff and state of the art ground handling equipments are listed below:

Passenger Services

  • Incoming passenger acceptance and guidance to baggage claim areas and terminal exit,
  • Lost, damaged and transfer baggage processes of incoming passengers (if any),
  • Outgoing passenger acceptance for flight and baggage processes,
  • Safe acceptance of outgoing passengers to the aircraft,
  • Incoming and outgoing VIP, unaccompanied children and special care passenger services,
  • Specially trained personnel for passengers with reduced mobility.

Ramp Services

  • Meeting and marshalling the aircraft,
  • Offloading and loading the aircraft,
  • Supplying Ground Handling Equipments,
  • Provision of Ground Power Unit, Air Condition Unit and Push-Back/Towing services to the aircraft,
  • Interior cleaning,
  • Provision of toilet and water services to the aircraft,
  • De-icing of aircraft in adverse weather conditions and taking measures for anti-icing,
  • Passenger and crew transport between aircraft and passenger terminals,
  • Storage of pallets, containers and other unit load devices.

Cargo and Mail Services

  • Acceptance of export cargo and mail documents,
  • Physical control and preparation of export cargo and mail,
  • Monitoring cargo and mail for proper loading to the aircraft,
  • Custom transactions of export cargo,
  • Transfer of incoming cargo to import warehouse and incoming mails
  • Detection of disruption of imported cargo and mail if any, and taking necessary actions,
  • Completion of custom clearance of the imported cargo and preparing it for delivery to recipients,
  • Notification of recipients,
  • Transfer cargo services.

Load Control and Communication Services

  • Coordination of aircraft servicing units,
  • Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, passenger manifest, weather forecast, flight plan etc.),
  • Load control, weight and balance calculations,
  • Transmission and reception of all operational messages, notification of all related units,
  • Communication and coordination between aircraft and ground handling.

Flight Operation Services

  • Flight permit and airport slot applications,
  • Preparation and distribution of flight plan to the cabin crew,
  • Coordination with fuel and aircraft catering companies,
  • Preparation of weather forecasts and navigation information and distribution to the cabin crew.

Contact Info

Julius Nyerere Int. Airport
Terminal II
P. O. Box 18032
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: +255 22 2844373
Tel. (Gen): +255 22 2844324

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